About DGC
DGC is an adviser in insurance and employee benefits. We use personal data for our services. In doing so, we also work with other organisations or companies, including insurers. We consider it very important that personal data is handled carefully. We therefore process and protect personal data with due care and observe privacy legislation.
Use of personal data
For our services, DGC processes personal data (data that can be traced back to a natural person), such as:
- name, address, contact details, date of birth, gender, nationality and marital status;
- financial data such as bank account numbers and card details, information relating to credit history and bankruptcy or suspension of payment status;
- demographic data, such as information about lifestyles and insurance needs;
- driving behaviour and details relating to the driving licence, insurance history and claims history.
We may also process special categories of data, such as criminal data or health data, for example when arranging accident, healthcare or professional liability insurance and handling claims. We will only process the data necessary for our services. If certain data is not provided, this may mean that it is not possible to provide the requested services or to settle or pay a claim. When you provide us with data about third parties (your partner, children, co-insured persons or people involved in emergency situations), we assume that you inform them about DGC processing their data and refer them to this privacy statement.
DGC processes data as part of its business operations, including
- providing the service you request
- mediating the conclusion of insurance policies
- handling claims
- investigating claims or complaints relating to insurance policies or our services
- advising on risk management
- advising on absence management
- internal reporting, statistical analysis, marketing products and services, and improving products and services
- creditworthiness assessments and debtor policy
- investigating sanctions, validating data, and facilitating the prevention, detection and/or investigation of crime
- complying with legal obligations
- offering other products that may be of interest to you.
The information may be stored on both internal and external systems, such as customer relationship management applications. Through these systems, employees have access to this data and may use it only for the purposes for which DGC processes the data.
DGC bases its processing on the following grounds
Performance of the agreement
In the context of our services and entering into agreements, we collect and use the personal data necessary to make an offer and to conclude and perform the agreement.
Compliance with a legal obligation
Processing data may be necessary to comply with legal obligations. For example, DGC requires a licence under the Financial Supervision Act (Wft) and is supervised by the Netherlands Authority for the Financial Markets (AFM). DGC is required to comply with applicable rules.
Legitimate interest
Collecting and using certain data is necessary to pursue legitimate commercial interests, for example offering products that may be of interest to you or conducting market research to improve our products and services. When we process your data on this basis, we will take the necessary measures to prevent the processing from infringing the rights and freedoms granted to you under privacy legislation.
Consent
We process data on the basis of consent when we process special categories of data in combination with, for example, profiling. You are always free to withhold or withdraw your consent. In that case, it may not be possible to provide our services. Where special categories of data are required and you wish to use our services, you agree to the collection and use of this special data.
Disclosure to third parties
As part of our services, we engage third parties. In that context, we may provide data to:
- insurers and intermediaries where necessary to conclude insurance policies and provide our services.
- experts, lawyers and investigation agencies for work in the event of a claim and for required reports.
- investigative authorities where necessary to prevent or detect fraud and crime.
- government authorities where necessary for DGC to comply with its legal obligations,
- third parties when work is outsourced. This work will be carried out under DGC’s responsibility, in accordance with our security standards and instructions.
- medical experts, for example in the context of healthcare insurance services and claims handling.
- investigation agencies engaged to investigate creditworthiness, criminal history and fraud (and to issue certificates of conduct) in order to detect and prevent fraud in the insurance industry.
Processing outside the EU
DGC provides its services worldwide. As a result, personal data may be transferred to and used, stored and otherwise processed in countries other than the country where the information was obtained. In all cases, DGC will ensure an appropriate level of protection by means of the EU standard contractual clauses.
Security level
We strive to protect the personal data we process as well as possible against loss or unlawful use. We take appropriate security measures to ensure the safety and accuracy of that data. If, despite these measures, a data breach were to occur, DGC has a procedure for reporting it properly.
Direct Marketing
We will use your personal data for direct marketing of other services and products that we believe may be of interest to you. We will always give you the opportunity to indicate that your data may not be used for direct marketing purposes. If we contact you by email for marketing purposes, we need your prior consent.
Automatic data collection
During your visit to the Website, DGC may also collect information through Cookies. Cookies are small, simple text files that your computer, tablet or mobile phone receives when you visit our website. These files record information about your website visit. The information is anonymised as much as possible. Your IP address is expressly not stored. DGC offers the option not to consent to this automatic data processing.
Accuracy of the data
For the proper performance of our services, we rely on the accuracy of the data known to us. You must therefore inform us of changes to your data.
Right of access, correction, objection, data portability and restriction
You have the following rights in relation to the data we process about you:
- the right to access the processing of your personal data by DGC
- the right to have that data corrected, restricted and/or deleted, especially when processing the data is no longer necessary
- the right to object to the use of data for marketing purposes
- the right to further processing of your personal data
- you may also ask us to transfer your data to another party.
Some of these rights may only be exercised in certain cases. If we are unable to comply with a request, we will inform you.
To exercise these rights and to obtain further information about this Privacy Statement, you can contact the data protection officer by email at info@dgcrs.com.
DGC retains your data for as long as necessary for the purposes for which it is processed. DGC must also retain data in view of its file and duty of care, its position regarding evidence, and to comply with laws and regulations. After the retention periods have expired, DGC will delete the data.
We reserve the right to remove defamatory, libellous and unlawful messages on the internet and social media, as well as spam.
If you decide to respond to our content through social media, we may investigate the sender. If, in certain cases, we wish to report an incident, we may also investigate the sender for that purpose.
We value your opinion. If you have comments or questions about our privacy statement, please send them to info@dgcrs.com
Dutch Data Protection Authority
If you have complaints about DGC processing your personal data, we would of course like to hear from you. You can contact us and we will look for solutions with you. You have the right to lodge a complaint with the regulator, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
This privacy statement is not an agreement and we may update it. As soon as we make changes, the revision date will be updated. We will inform you about changes in various ways, including by publishing the revised privacy statement on our website, after which it will take effect immediately. You should consult this statement from time to time so that you are aware of how DGC handles your personal data.
This privacy statement was revised on 8 October 2026.